HIPAA and E-Commerce: What Every Clinic Needs to Know

Selling skincare online is easy. Doing it legally as a licensed clinic? Adding in Rx? That’s a different story.

HIPAA doesn’t just apply to patient charts—it applies to any protected health information (PHI), including:

• Digital consults

• Prescription orders

• Refill data

• Payment records linked to diagnosis

Here’s where most e-commerce tools fall short—and how CCI solves it.

1. Shopify and Squarespace Are Not HIPAA-Compliant

No matter how you configure them, these platforms do not encrypt or isolate PHI in a compliant way. If a patient enters information about a condition during checkout, you're legally exposed.

CCI was built for this:

• HIPAA-compliant infrastructure

• Secure storage

• Encrypted communication and audit trails

2. Prescription Data is PHI

Many clinics use form plugins (like Google Forms) to collect patient info for scripts. These tools are explicitly non-compliant for PHI.

CCI offers:

• Secure, templated consult flows

• Auto-synced with provider dashboards

• Encrypted end-to-end

3. You Need a BAA (Business Associate Agreement)

Any tool handling PHI must provide a signed BAA. Most vendors won’t.

CCI does. Standard. No request needed.

4. Audits Are Increasing

Medical boards and licensing bodies are increasing scrutiny on digital health businesses. The fastest way to get in trouble? Handling prescriptions or protected data via unapproved tools.

With CCI, you stay ahead of compliance. We built it for regulation, not around it.

Conclusion

HIPAA isn’t optional. And hoping you’ll stay under the radar is not a strategy.

CCI lets you sell, prescribe, fulfill—and scale—all within a legally sound, secure platform.