From Front Desk to Fulfillment: Automating the Clinic Workflow

Most skincare clinics still rely on a human-heavy workflow to manage prescriptions, patient refills, and skincare orders. But every manual touchpoint is a bottleneck—and a risk.

The future of dermatology operations is automated, intelligent, and seamless.

Here’s how CCI helps clinics automate every step from consultation to fulfillment—without losing control.

1. Intake and Assessment Automation

Traditional:

• Front desk emails a form

• Patient prints, fills, returns

• Staff enters data manually

With CCI:

• Secure, mobile-first digital intake

• Images uploaded directly into patient file

• Data automatically routed to clinician dashboard

Clinics reduce admin time by 80% within the first 30 days.

2. Asynchronous Clinician Review

Not every patient needs a live consult.

With CCI:

• Intake forms are triaged

• Clinicians batch review and approve Rx

• Full audit trail is stored securely

One derm can now process 50–100 patient requests per hour.

3. Fulfillment Without Staff Involvement

Old way:

• Staff emails pharmacy or fulfillment partner

• Orders tracked manually

• Patients call with shipping questions

CCI:

• Fulfillment auto-routed upon Rx approval

• Shipment tracking syncs to patient dashboard

• SMS + email updates sent automatically

Patients feel cared for. Staff feel relief.

4. Refill and Subscription Logic

Manual:

• Patient calls when they run out

• Staff checks file, verifies eligibility

• Follow-up call or email

CCI:

• Refill reminders triggered automatically

• Rx validity auto-checked

• Order processed with 1-click patient confirmation

No drop-off. No chaos.

5. Analytics That Improve Operations

CCI dashboards give you:

• Time-to-fulfillment metrics

• Refill adherence stats

• Staff bottlenecks by day and week

You can make operational decisions based on data—not guesswork.

Conclusion

Automation isn’t about removing the human—it’s about removing the friction.

CCI helps your clinic operate like a tech-enabled medical company, not a paper-based practice.

From front desk to fulfillment, we streamline every step.