From Front Desk to Fulfillment: Automating the Clinic Workflow
Most skincare clinics still rely on a human-heavy workflow to manage prescriptions, patient refills, and skincare orders. But every manual touchpoint is a bottleneck—and a risk.
The future of dermatology operations is automated, intelligent, and seamless.
Here’s how CCI helps clinics automate every step from consultation to fulfillment—without losing control.
1. Intake and Assessment Automation
Traditional:
Front desk emails a form
Patient prints, fills, returns
Staff enters data manually
With CCI:
Secure, mobile-first digital intake
Images uploaded directly into patient file
Data automatically routed to clinician dashboard
Clinics reduce admin time by 80% within the first 30 days.
2. Asynchronous Clinician Review
Not every patient needs a live consult.
With CCI:
Intake forms are triaged
Clinicians batch review and approve Rx
Full audit trail is stored securely
One derm can now process 50–100 patient requests per hour.
3. Fulfillment Without Staff Involvement
Old way:
Staff emails pharmacy or fulfillment partner
Orders tracked manually
Patients call with shipping questions
CCI:
Fulfillment auto-routed upon Rx approval
Shipment tracking syncs to patient dashboard
SMS + email updates sent automatically
Patients feel cared for. Staff feel relief.
4. Refill and Subscription Logic
Manual:
Patient calls when they run out
Staff checks file, verifies eligibility
Follow-up call or email
CCI:
Refill reminders triggered automatically
Rx validity auto-checked
Order processed with 1-click patient confirmation
No drop-off. No chaos.
5. Analytics That Improve Operations
CCI dashboards give you:
Time-to-fulfillment metrics
Refill adherence stats
Staff bottlenecks by day and week
You can make operational decisions based on data—not guesswork.
Conclusion
Automation isn’t about removing the human—it’s about removing the friction.
CCI helps your clinic operate like a tech-enabled medical company, not a paper-based practice.
From front desk to fulfillment, we streamline every step.