Competing with Felix, Hims & Truepill: The Clinic Advantage

Clinics often fear that direct-to-consumer telehealth giants like Hims, Felix, and Truepill will make them obsolete.

In reality, clinics have structural advantages that DTC brands can’t replicate.

Here’s how to compete—and win.

1. Real Medical Trust

Hims & co. sell volume, not care. Patients know it.

Clinics have:

  • Credentials

  • Continuity of care

  • Physical presence

This builds longer retention and deeper trust. CCI helps digitize that trust into UX and workflow.

2. You Control Outcomes

DTC brands prescribe fast. Clinics prescribe well.

When you show real protocols, treatment plans, and skin journeys, patients stick.

CCI powers:

  • Protocol-based selling

  • Dynamic follow-ups

  • Embedded education

3. Product Quality

Clinics can offer:

  • Higher potency actives

  • Personalized scripts

  • White-label customization

DTC brands can't match that level of precision.

4. You Already Have the Relationship

Your patients already see you for Botox, peels, laser, or acne management.

Why let Hims monetize the homecare?

With CCI:

  • Launch your store in weeks

  • Auto-route your in-clinic patients to online protocols

  • Own 100% of the post-visit revenue

5. CCI Gives You the Tech

We studied the Felix and Truepill stacks. Then we built a better one—compliant, clinical, customizable.

You don’t need VC funding or a tech team.

You need CCI.

Conclusion

You’re not behind.

You’re sitting on the most powerful edge in clinical skincare—and now, with CCI, you have the tools to scale it.

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The 5 Hidden Costs of DIY E-Commerce for Clinics

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From Front Desk to Fulfillment: Automating the Clinic Workflow